Reference

How lux77 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, verify your identity, and keep your sessions secure — nothing more.

Account & wallet dataDANA, OVO, GoPay transaction recordsSession and device activityYour right to access or delete
lux77 How lux77 Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can adjust non-essential cookie categories through the consent banner or your account settings panel.

Account Security Practices

Your account is protected with OTP verification on login from unrecognised devices. We do not store your DANA, OVO, or GoPay PIN — only the transaction reference returned by the wallet after a completed transfer.

Data Retention and Deletion

Account and transaction records are kept for as long as required by applicable law and to resolve any withdrawal disputes. Once that period passes, records are deleted from active systems unless a legal hold applies.

Requesting Changes to Your Data

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or ask for deletion. Submit the request through live chat or the privacy email in your dashboard, with your account ID included.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Privacy Request Send a data access, correction, or deletion request to our privacy team via the support email listed in your account dashboard. We respond to verified requests within the timeframe local law requires.
Live Chat Support Open the live chat widget from any lobby page to ask about your stored data, wallet records, or cookie preferences. Our Indonesia support team handles account and privacy queries directly.
Account Settings Panel Some data preferences — including marketing email opt-out and cookie consent — can be adjusted directly inside your account settings without needing to contact us at all.

Your Privacy Rights at lux77

These are the questions we get most often about how your data is handled. If your question is not covered here, our Indonesia support team can help through live chat or the privacy email on your account dashboard.

We collect your name, email address, and the e-wallet identifier you use — such as your DANA or OVO registered number. We also log device and IP data when you access the lobby for security purposes.

We share data only with payment processors like DANA, OVO, and GoPay, and only to the extent needed to complete your transaction. We do not sell personal data to advertising or marketing networks.

Submit a data access request through live chat or the privacy email listed in your account dashboard. Include your account ID so we can locate your records and respond within the period required by applicable law.

Yes. Send a deletion request via live chat or privacy email. Some records must be kept for the duration required by law or to resolve open withdrawal disputes, but we will confirm exactly what can be removed.

We store only the transaction reference returned by the wallet after each completed deposit or withdrawal. Your actual wallet PIN or password is never seen or stored by us at any point.

When you close your account, your active profile is deactivated. Transaction and identity records are retained only for as long as local law or an open dispute requires, then deleted from our active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.