Reference

Know What You Agree To Before You Start

These terms govern every account on lux77 — how you open one, how deposits via DANA, OVO, and GoPay are handled, and what happens if something goes wrong. Access is available where local law permits, so read through before you join.

Applies to all lux77 accountsCovers DANA, OVO, GoPay wallet useJurisdiction-dependent accessUpdated when policy changesContact support for clarifications
lux77 Know What You Agree To Before You Start
CONTACT FOR TERMS

Reach Us About These Terms

If any part of these terms is unclear or you believe a condition has been applied incorrectly to your account, our support team can walk you through it. Reach out through the channels below and reference your account ID so we can pull the right details quickly.

Live Chat Open the chat window inside your lux77 account. Quote your account ID and the specific clause you want clarified — responses are in English for Indonesia.
Email Support Send a written query to our support email. Include your registered e-wallet type — DANA, OVO, or GoPay — so the team can match your transaction records.
Help Centre The Help Centre lists common terms questions, account-closure steps, and wallet-dispute paths. Access it from the footer of any lux77 page.
HOW WE HANDLE YOUR ACCOUNT

Our Commitments Under These Terms

These terms are not just a formality — they describe concrete obligations we hold ourselves to. Here is how we approach the four areas that matter most to your account security and your rights as a user on lux77.

Data Handling

We collect only what is needed to run your account and process wallet transactions. Your DANA, OVO, or GoPay details are never stored in plain text on our servers.

Account Security

Every login triggers an OTP verification step to your registered mobile number. If you notice an unrecognised session, contact support immediately to lock the account.

Data Retention

Transaction and account records are kept for the period required by applicable rules. You can request a summary of your account activity through the Help Centre at any time.

Terms Change Requests

If you believe a term has been applied incorrectly to your account, raise it via live chat or email. We will review and respond within the timeframe stated in our support policy.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply. If yours is not here, the live chat team can answer it directly from your account page.

Yes. Every transaction through DANA, OVO, or GoPay on lux77 is covered by these terms alongside the respective wallet provider's own conditions. Both sets apply at the same time.

We post updates on this page and they take effect immediately. We aim to flag significant changes via your registered account notification, but continued use after posting constitutes acceptance.

Stop using the account and contact support to initiate closure. Our team will process the request and confirm the status of any pending wallet balance through your registered e-wallet.

Access depends on local law and is available only where eligible. These terms do not override restrictions that apply in your region — eligibility is your responsibility to verify before registering.

Submit a data request through the Help Centre or via email support. Reference your account ID and registered wallet type — DANA, OVO, or GoPay — so we can locate your records accurately.

Reach the support team via live chat inside your account or by email. Quote the specific clause and your account ID, and we will review the case and reply within our stated response window.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.